Contact us
If you can’t find the information you’re looking for on OneView or in our Frequently Asked Questions, the administration team at Aptia will be happy to help. Please have your National Insurance number to hand before you get in touch, as it’ll help them confirm your identity more quickly.
You can also use their CAP service, available at contact Aptia, which allows you to contact the admin team.
0345 072 6772
Sainsbury’s Pension Scheme
Aptia
Maclaren House
Talbot Road
Stretford
Manchester
M32 0FP
If you have a complaint
If you have a complaint about the Sainsbury’s Pension Scheme, you should contact Aptia in the first instance to see if they can resolve it.
If they can’t, they will send you a copy of the Scheme’s internal dispute resolution procedure. This is a formal complaint procedure that will set out the steps you need to follow.
Formal complaints must be made in writing.